Terms & Conditions
1. Introduction
These Terms and Conditions govern your use of the Elisha House website (“the Website”). By accessing or using this Website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use the Website.
2. About Us
Elisha House is a registered charity in England and Wales.
Charity name: [Insert full legal name]
Charity number: [Insert number]
Registered address: [Insert address]
Email: [Insert email address]
3. Use of the Website
The Website is provided for general information, community support and referral purposes.
You agree:
- Not to misuse the Website
- Not to attempt to gain unauthorised access to the Website or its systems
- Not to introduce viruses or malicious material
- Not to use the Website for unlawful purposes
- We may update or change the Website content at any time without notice.
4. Referrals
Elisha House accepts referrals for support services. Submission of a referral form does not guarantee acceptance into any programme or service.
All referrals are assessed in line with our eligibility criteria and capacity.
Elisha House does not provide emergency or crisis medical services. If you or someone else is in immediate danger or requires urgent medical attention, please contact 999 or your local emergency services.
We reserve the right to decline referrals where appropriate.
5. Donations
Voluntary Donations
All donations made through the Website are voluntary contributions to support the charitable work of Elisha House.
Payment Processing
Donations are processed securely through third-party payment providers, including PayPal and debit/credit card processors. Elisha House does not store or have access to your full card details.
Refund Policy
If you believe a donation has been made in error, please contact us within 14 days at [Insert email address]. Refunds are considered on a case-by-case basis and may be subject to payment provider processing rules.
We reserve the right to refuse or return a donation where required by law or regulatory guidance.
6. Safeguarding and Conduct
Elisha House is committed to providing a safe and respectful environment.
We reserve the right to refuse services, support or access to individuals who engage in abusive, threatening or inappropriate behaviour.
We operate in line with safeguarding principles to protect the wellbeing of those we support.
7. Intellectual Property
All content on this Website, including text, images, branding, logos and materials, is the property of Elisha House unless otherwise stated.
You may not reproduce, copy, distribute or use Website content without prior written permission.
8. Accuracy of Information
We provide information on the Website in good faith. While we aim to ensure that content is accurate and up to date, we make no guarantees regarding completeness or accuracy.
Information on this Website is not intended to constitute professional or medical advice.
9. External Links
The Website may contain links to third-party websites. These links are provided for convenience only.
Elisha House has no control over and accepts no responsibility for the content, policies or practices of third-party websites.
10. Limitation of Liability
To the fullest extent permitted by law, Elisha House shall not be liable for any indirect, incidental or consequential loss arising from the use of the Website.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded under the laws of England and Wales.
11. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to These Terms
We may update these Terms and Conditions from time to time.
Your continued use of the Website after changes are published constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact: